The HIV protection-treatment service enables you to make use of, at your own discretion, the following services, which typically form part of membership benefits (T&C’s apply):
- 24-hour access to trauma counselors, providing telephonic trauma counselling as well as counselling for post-traumatic stress disorder;
- Three consultations (per incident) with a specialist, either a general practitioner, trauma-trained registered nurse or trauma counsellor;
- Three HIV blood tests (per incident): one immediately after the incident, the second and third at six weeks and then three months respectively (should the beneficiary be HIV positive at the time of the initial blood test, further testing is not covered);
- Provided that exposure has been established, and strictly on the treating doctor’s orders, if your test is HIV negative (following a rapid test) you will also be provided access to:
- A 30-day starter pack of anti-retroviral medication;
- A seven-day course of STI (Sexually Transmitted Infections) medication;
- A ‘morning-after pill’ to prevent pregnancy in the case of rape;
- Registration for an HIV-management program where applicable; and
- 24-hours-a-day, 365-days-a-year telephonic access to an HIV counselling centre for information, advice and support.
- Should your test be HIV positive at the time of the event, you will be provided access to:
- 24-hours-a-day, 365-days-a-year telephonic trauma counselling;
- 24-hours-a-day, 365-days-a-year telephonic HIV counselling;
- Three consultations (per incident) with a specialist, either a general practitioner, trauma-trained registered nurse or trauma counselor;
- A seven-day course of STI medication; and
- A ‘morning-after pill’ to prevent pregnancy.
Trauma & Assault
Assault is defined as a bodily injury sustained by violent external and visible means. Beneficiaries will receive medical treatment for bodily injury. In the case of trauma, the beneficiary will be able to receive psychological counselling from a public trauma centre or a private institution.
A beneficiary may call the trauma line in the event of:
- Child abuse
- The death of close family member
- Armed robbery and assault
- Domestic violence and/or abuse
- Kidnapping or abduction
- Suicide of family members
The helpline arranges the nearest local emergency assistance service for the beneficiary as well as providing emergency medical transport to the nearest, most appropriate medical facility as a result of a bodily injury. If necessary the beneficiary will be stabilised before transportation is provided (inter-hospital transfers are not included).
- Professional resource nurses maintain a high level of service when manning the helpline.
- The resource nurses also assist with referrals to psychiatric consultations.
- Cover for assault includes R5,000 per insured person with a maximum of R10,000 per family per occurrence in respect of medical treatment for bodily injury.
- Cover for trauma includes R5,000 per insured person with a maximum of R10,000 per family per occurrence in respect of psychiatric consultations.
How do you access the benefits?
Phone our call centre, a 24/7 facilitation centre, which has the infrastructure for beneficiaries suffering from trauma to have access to immediate assistance. The call-centre nurses take control of situations and can refer you to an appropriate service provider.
In the event of trauma, assault or HIV infection you must:
- Call the helpline and give details of the circumstances, any immediate dangers and your condition.
- The nurses will arrange for the necessary assistance, whether it be the police or nearest local emergency assistance services etc.
- The nurses will monitor your medical condition.
- Should the situation develop into a medical emergency, the nurses will:
- Arrange for emergency medical evacuation, either by road or air ambulance;
- Arrange for you to be transported to a hospital with emergency facilities closest to the scene of the incident;
- Monitor your transportation and condition.