Medical Hotline & Assistance

Büddies have access to a comprehensive and high-quality assistance and advice service which is available 24 / 7 / 365.  If the matter is serious we will make referrals  to a network of multi disciplinary and multilingual health and wellbeing professionals and community resources.  The referrals can be scheduled by the ValueBüddy Call Centre in an area most convenient to you.
You will benefit because there is an emergency telephonic advice and information that you can phone 24 hours, seven days a week.  When things go wrong, we will liaise with your next of kin, to keep them apprised of the situation.  If your minor is stranded because of a medical situation, we can arrange for a companion (strict terms and conditions apply).

There are certain services we can arrange on your behalf (the costs will be for your own account) - emergency medical response to the scene of an incident, emergency medical transportation to the nearest appropriate medical facility and the emergency transfer of medicine and blood.  

In addition to the general medical advice service, medical operators will guide a person through a medical crisis situation involving the  member. Büddies will receive emergency advice or have necessary support organised, by utilising the 24-hour Contact Centre Doctor.  You will use this service when poison was accidentally consumed, of someone wants to commit suicide for counselling after rape incidents and where HIV Counselling is required.  Where family, domestic or child abuse takes place, or when trauma or bereavement counselling is required, this will also be the service you want to use.

* This service is only available in South Africa.

T&C's:

  1. Büddies have access to a comprehensive and high-quality assistance and advice service, which is available 24 hours a day, 365 days a year.
  2. Referrals are made to a network of multi-disciplinary and multilingual health and well-being professionals and community resources.
  3. These referrals can be scheduled by the ValueBüddy Call Centre in an area most convenient to you.

You will have as a benefit:

  1. Emergency telephonic advice and information - 24 hours a day, 365 days a year;
  2. Referrals to medical practitioners and facilities;
  3. Liaison with your next of kin to keep them informed;
  4. Travelling companions for stranded minors (motor vehicle collisions) (T&C’s Apply); and
  5. Telephonic medical and travel advice.

We can arrange the following services, which will be for your own account (or that of your medical aid):

  1. Emergency medical response to the scene of an incident;
  2. Emergency medical transportation to the nearest appropriate medical facility; and
  3. Transfer of emergency medicine and blood.
  4. In addition to the general medical advice service, medical operators can guide a person through a medical crisis situation involving the member. The member will receive emergency advice or have necessary support organised, by utilising the 24-hour Contact Centre Doctor.

This service includes referrals to crisis lines in case of:

  1. Poison Hotline – In-house;
  2. Suicide Hotline – LifeLine;
  3. Rape and HIV Counselling;
  4. Family and Domestic Abuse;
  5. Child Abuse; and
  6. Trauma and Bereavement Counselling.

Please note: medical cover is only valid for emergencies within the borders of South Africa.