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Roadside Emergencies

Quite a few things can go wrong while on the road and we have you covered for most of them!

Should you have one of the following emergencies, ValueBüddy has you covered:

Flat Battery (jump start), Flat Tyre (help to change it), Keys locked in vehicle (unlocking), Fuel assistance, minor roadside-running repairs (electrical, coil etc.) and transmission of urgent messages.

Now THAT’s a lot of great cover to keep you safe on the road.


Büddies have access to the following services in the event of a roadside emergency limited up to R500.00 (VAT Incl.) per incident

  • Flat battery – jump start only (replacement of battery for the member’s account);
  • Flat tyre (help with change of tyre);
  • Keys locked in vehicle (unlocking only);
  • Fuel assistance (limited to five liters per incident);
  • Minor roadside–running repairs (electrical, coil, immobilizer etc.); and
  • Transmission of urgent messages.

Tow-In Assist:

Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:

  • Mechanical breakdown – The costs is covered up to a limit of R750.00 per incident (VAT Incl.) under Your ValueBüddy membership;
  • Electrical breakdown – The costs is covered up to a limit of R750.00 per incident (VAT Incl.) under Your ValueBüddy membership;

This benefit is regarded as an insurance related risk management service, and both ValueBüddy and you acknowledge the importance of this service to the insurer, which the insurer relied on to give you insurance cover at the agreed premium between you and your insurer.  It is therefore very important that, if your insurance relies on an active ValueBüddy membership, your membership remains fully paid up and active to avoid disappointment when claiming from your insurer.

Courtesy Transport:

Where your vehicle needs to be towed to the nearest place of authorised care, we will arrange for you (the Büddy) and another buddy who was with you in the vehicle at the time of the incident, to be transported to the Büddy’s residence or your final destination, which ever is the closest, limited to 40km.

If the incident occurred more than 40km from Your normal place of residence there is no benefit available.

Hotel Accommodation:

Where the incident has occurred outside a radius of 100 km from Your normal place of residence, resulting in an overnight delay, We will arrange hotel accommodation for the occupants of the vehicle (for a Büddy and three other passengers).

The accommodation costs are covered up to a total limit of R500.00 (VAT Incl.) under Your ValueBüddy membership.

Car Rental:

If the circumstances of the problem entitles you to the hotel accommodation benefit but you would prefer to continue with your journey immediately, We will arrange for a rental car to enable you to reach your destination, subject to you qualifying for a rental vehicle in terms of the car rental company’s general terms and conditions.
The costs covered will be confined to rental charges; delivery and collection of the rental vehicle. The car must be given back immediately on arrival at your destination. This benefit is subject to the availability of rental vehicles, and costs are covered up to R500.00 (VAT Incl.).

Vehicle Repatriation:

In the event of your vehicle being left for repairs, we will contribute towards collection costs by paying up to R500.00 (VAT Incl.) for a 24 hour rental of a group B car or a flight ticket.
Alternatively, should you elect to have your vehicle towed to a location closer to your normal place of residence, we will supplement the additional tow’s, tow in cost with R500.00 (VAT Incl.)

General Conditions:

  • Overall limit of the roadside assist benefit is capped at R5,000.00 (VAT Incl.) per annum per membership and:
  • The benefits exclude all vehicles over 3,500kg;
  • You will not be entitled to the ValueBüddy services if Your vehicle is not in a roadworthy condition;
  • Any costs incurred through arrangements made by You without prior authorisation shall not be reimbursed;
  • Any costs over and above those described above, will be for Your own account;
  • Up to three vehicles owned by the Büddy is covered under this benefit; and
  • This benefit will only be available in South Africa, Lesotho and Swaziland.